DHHS

Whole-of-department digital strategy

On 1 January 2015, the Victorian Government established the Department of Health and Human Services (DHHS) to improve the wellbeing of all Victorians. The department brought together the former Department of Health, Department of Human Services and Sport and Recreation Victoria.

Since the merger of three departmental agencies, multiple digital initiatives had been undertaken without a clear strategy.

DHHS Digital Transformation strategy

DHHS appointed W3.Digital to develop and deliver its whole-of-department digital transformation strategy to:

  • Deliver a broad overview of the current state of their digital channels
  • Identify opportunities for migration to digital services
  • Align to primary audience requirements and departmental reform priorities
  • Provide the strategic intent to guide existing and future investments in digital
  • Guide the department to orient in a landscape of digital transformation and set a plan for the journey.

A long-term vision for true digital innovation

The strategy W3 developed was informed by the following activities:

  • Formal interview programme with Deputy Secretaries and Directors, and ten informal discussions with Managers and project teams
  • A digital maturity survey (232 responses across nine divisions)
  • A workshop with business leaders to develop a framework to prioritise the service transactions that should be transitioned to digital service delivery
  • A review of all current departmental digital channels to establish baseline performance
  • Best practice assessment of department, government and not-for-profit digital services and channels.
Stat Image

A comprehensive department digital strategy, achievable through twelve key objectives

W3 Digital delivered recommendations through three, interrelated documents:

  1. A comprehensive analysis of all DHHS digital channels, including Social Media, Websites, Learning Management Systems (LMS), Consultation Platforms, Registers, Intranets and Apps. The report provided; ‘Best in class’ for each category; a road map indicating short, medium, and long-term actions for all current channels; a future state for key projects; considerations and case studies for consultancy platforms, LMS and social media, and; a channel-by-channel assessment irrespective of size of audience it serves.
  2. A Digital Maturity assessment which assessed the department against six maturity categories, provided detailed divisional performance, and major departmental themes.
  3. A comprehensive Digital Strategy, presenting a compelling digital vision, achievable through twelve key objectives within three broad priority areas.

Chisholm

W3.Digital partnered closely with DPR&Co on the Chisholm Institute programme and together we delivered amazing results. Chisholm had a challenge converting enrolment leads and needed help to find enrolment funnel optimisation and business efficiencies to support a major student marketing campaign. Chisholm’s peak enrolment period in January had traditionally been an extremely stressful and challenging […]

View Case Study

Telstra Liberate

Telstra has delivered an enhanced, user-friendly Liberate solution allowing Enterprise customers transition from fixed to mobile calls natively. Designed and developed with W3.Digital’s Lean Design Squad the new Liberate app, portal and mobile-only solutions offer users greater control, responsiveness and mobility. Telstra invited W3.Digital to bring Human Centered Design capability to inform, validate and help […]

View Case Study

PRG Future State Strategy

PRG knew the time had come for change and to be future ready with a new future state operating model and transition roadmap for successful business growth.

View Case Study
Your browser is out-of-date!

Update your browser to view this website correctly.Update my browser now

×